Ice cream shops

Helados Sultana - Lomas Altas

A 22-seat kitchen run by Eleni & Yassine, serving the dishes their grandmothers argued about on Tuesday nights in Kreuzberg.

Lucas García 591 B, Lomas Altas Segundo Sector, 66346 Cdad. Santa Catarina, N.L., Mexico $$
4.3
135 notes from regulars
01 The story, in three paragraphs

Why everyone keeps coming back.

Helados Sultana - Lomas Altas is a charming ice cream shop nestled in the heart of Santa Catarina, Nuevo León, offering an authentic taste of Mexican frozen delights that keeps locals coming back for more. Located at Lucas García 591 B, this spot has crafted a reputation for irresistible flavors and generous portions that truly satisfy any craving for something sweet and refreshing.

At Helados Sultana, every scoop feels like a delightful celebration of rich, creamy textures intertwined with bold, natural flavors. The customer favorites include the indulgent Banana Split, praised for its generous servings and spot-on balance between sweetness and freshness. If you prefer something with a bit more tang and complexity, the Black Cherry is a sensory journey—deeply fruity and refreshingly smooth, it lingers deliciously on the palate. These creations aren’t just ice creams; they evoke memories of carefree moments and genuine pleasure in every bite.

What sets Helados Sultana apart is not just their craftsmanship but the warm, inviting atmosphere that makes each visit special. Many customers remark on the friendly and attentive staff—described as kind and approachable—which enhances the cozy neighborhood vibe. There's a comforting familiarity here, where patrons can enjoy their treats a few blocks away from home, making it a beloved local gem.

While most experiences highlight the exceptional service and the affordable prices that make indulgence feel guilt-free, a handful of guests have noted room for improvement in attentiveness during busy times. Nevertheless, the overall consistent quality of the ice creams and friendliness that permeate the shop ensure most leave with a smile and a happy palate.

Whether you're looking for a creamy escape after a warm day or simply craving some of the most delicious ice creams in Mexico, Helados Sultana - Lomas Altas serves up happiness by the scoopful. Their blend of authentic flavors, heartfelt service, and community spirit makes it more than just an ice cream shop—it’s a sweet destination worth savoring.

For a taste experience that feels both nostalgic and exciting, dial +52 81 1031 2729 or simply stop by and treat yourself to a moment of pure indulgence.

03 Notes from regulars

135 notes — the real pulse of the room.

4.3
Based on 135 verified notes
5 91
4 24
3 6
2 4
1 10
All
Martín Emilio.
3 month ago
Son los helados más sabrosos de México y bueno me queda a unas cuadras
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Tere sa.
3 month ago
Excelente! Les recomiendo el banana Split, muy bien servido y la atención 10/10
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Jorge Sanchez.
3 month ago
Son deliciosos a mí me encanta el de cereza negra mmmmm
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Dayswil Martinez.
4 month ago
El servicio super increíble, bien lindas las chicas, amables y los helados deliciosos y precios asequibles.
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ANDRÉS VENTURA (ANDY PICA RICO).
5 month ago
Los helados son riquísimos!!! ... Pero el servicio es horrible, siempre atienden de mala gana, muy lentas, nunca tienen cambio (feria), siempre andan platicando y cuchicheabdo entre ella
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Alma Martinez.
5 month ago
Mucha seguridad al entrar y que bien que aún no dejen entrar niños al menos en esta de aquí de la colonia no se en la demás
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Monica D' Angel.
6 month ago
Los mas ricos helados, recomiendo el banana split!! Lastima que no dejan sacar las mesitas a la banqueta a disfrutar el helado viendo a la calle
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Miguel Angel Flores Banda.
6 month ago
Muy ricas sus nieves y mejor cuando tiene las promociones de 2x1
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04 When to visit & how to find us

Hours & the door on Bergmannstraße.

Opening hours
Monday (today) 10:00 AM - 09:00 PM
Tuesday 10:00 AM - 09:00 PM
Wednesday 10:00 AM - 09:00 PM
Thursday 10:00 AM - 09:00 PM
Friday 10:00 AM - 09:00 PM
Saturday 10:00 AM - 09:00 PM
Sunday 10:00 AM - 09:00 PM
Finding the door

Lucas García 591 B, Lomas Altas Segundo Sector, 66346 Cdad. Santa Catarina, N.L., Mexico

05 What makes this place friendly

The details you usually have to call and ask.

Service options
  • Delivery
  • Takeout
Atmosphere
  • Casual
  • Cozy
  • Quiet
  • Trendy
Planning
  • Quick visit
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
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